Anyone can rent you seats and a dialer. What decides whether the floor makes money is the layer above the agent: who writes the script, who listens to the calls, and who changes both when the numbers move. That layer is what we lead with, a sales leader who has built inbound and outbound floors to target, and a trained team underneath them.
20 minutes with a sales leader, not an account manager. We’ll map your motion, your channels and what a team would look like. No obligation.
"Hi, I’m calling from a company that helps businesses like yours save on their phone system. Do you have a few minutes?"
"I’ll be quick. You’re with your provider until March, and most people we call have not priced the alternative yet. Worth eleven minutes?"
The first opens on us and on savings, so the prospect hears a pitch and hangs up. The second opens on their renewal date, which is the only thing that makes the call timely. Someone has to know that difference, and then keep checking it still holds.
Programs we run on our clients' behalf
Sales floors don’t split neatly into "inbound" and "outbound" any more. A lead arrives on chat, gets qualified by SMS, closes on the phone and renews by email. We staff and manage all of it against one playbook and one scorecard.
Scroll the table sideways →
| Channel | Inbound | Outbound | Blended |
|---|---|---|---|
| VoiceCore |
|
|
|
| ChatNon-voice |
|
|
|
| EmailNon-voice |
|
|
|
| SMS & messagingNon-voice |
|
|
|
| Social & marketplaceNon-voice |
|
| Routed into voice or chat |
| Sales supportBack office |
| ||
| Video & co-browseAssisted |
|
| By program |
✓One playbook, one QA rubric, one report across every channel. A chat agent and a phone agent working the same offer are scored against the same criteria, coached by the same leader, and reported on the same page. That consistency is the reason blended programs work for us and fall apart elsewhere.
Take the whole revenue cycle or the single program that’s leaking. Every one runs with leadership, coaching and QA included, not billed on top.
Creating pipeline that does not exist yet.
Turning demand you already paid for into revenue.
Getting more out of the customers you already have.
The revenue that leaks out quietly.
Buy the whole revenue motion or the piece you need. What never comes off the engagement is the management underneath it.
Cold calling, list building, SDR and appointment-setting programs, and multi-touch cadences across phone, email, SMS and social. Measured in meetings held and pipeline sourced, not dials placed.
Your most expensive leads, answered. Inbound call and chat handling, order taking, speed-to-lead follow-up, warm-lead closing, and overflow and after-hours coverage across every channel you publish.
Revenue leaks out of the base quietly. Renewal outreach, upsell and cross-sell, win-back campaigns, proactive check-ins, and churn saves with exactly the authority you approve.
Agents follow a script. Someone has to write it, listen to the calls, and change it when the numbers say so. That someone is on your engagement from day one, not sold to you as an upgrade in month four.
Industry and channel change the script. They don’t change the machine. This is the process we stand up on day one and manage every day after, whether the program is healthcare scheduling or telco acquisition.
Sources agreed, fields mapped, routing rules set, duplicates and bad records stripped before anyone dials.
DNC files, internal suppression, litigator lists, consent status and calling-window rules applied per record.
Channel order, attempt counts, spacing, best-time-to-call, local presence and retry logic, written down, not improvised.
The bar you signed off on, so a qualified lead means the same thing to us as it does to your closers.
The opener, the discovery questions, the objection map and the rebuttals, built with your team and revised weekly.
Order taken, application completed, or a warm transfer or booked meeting with full context attached.
Recorded confirmation, TPV where the regulation or the product demands it, disclosure language scored on the call.
The sale isn’t a sale until it provisions, ships or activates. We chase the gap and report the fallout.
Calls scored against your rubric, calibration sessions with your team so scores mean the same thing on both sides.
Weekly review with a named leader. What changed, why, and what we’re testing next week.
Sales-aptitude screening, not generic CX hiring. We recruit for objection tolerance and closing instinct, and we tell you the funnel numbers.
Product, systems and compliance training, then nesting on live calls under supervision. Nobody reaches your customers uncertified.
Volume forecasting, schedule design, real-time adherence, occupancy and shrinkage management, so coverage matches your demand curve.
Plans built so the agent’s best day and your best day are the same day, and rebalanced when the behaviour drifts.
Hourly targets, visible leaderboards, huddles and interventions. A quiet sales floor is a floor that has stopped selling.
Tenure tracked, backfill pipeline warm, cross-trained bench ready. Your program does not lose a week because two agents resigned.
Four artifacts, before anyone dials, on every program and every channel.
"I’ll be quick. You’re with your provider until March, and most people we call have not priced the alternative yet. Worth eleven minutes?"
"Good, that’s how it should be. I’m not asking you to move. I’m asking what you’d need to see to even look."
Openers and rebuttals for every objection your buyers actually raise, written with your team, not handed down from a template, and a matching version for chat and email, because the objection is the same and the medium isn’t.
Qualification criteria you sign off on, so a booked meeting means the same thing to us as it does to your closers.
Cadence rules: how many touches, on what channels, how far apart, and when to stop.
Dropped to price too early. The prospect had not agreed there was a problem yet, so the number had nothing to sit against.
Drill for this week: hold the price answer until after the cost-of-staying question. Reviewing three calls together Thursday.
Your offer, your buyers, your channels, your current motion and the numbers you need to hit. Free, and no obligation.
Scripts, rebuttals, cadences, the QA rubric, compliance sign-off and the team build. Nothing goes live until you approve it.
Certified agents on the floor with live coaching and daily reporting from the first shift.
Weekly QA reviews, KPI check-ins, script changes driven by call data. Add seats in pods as the pipeline demands.
Typical time from signature to first live call: 3-5 weeks depending on program complexity, systems access and compliance review.
Every one of those four is yours, written for your offer, whether or not you keep us.
Every OutsideHire engagement runs under a sales leader who has built and scaled inbound and outbound floors to target. That is the product. The seats come with it.
Every program gets a primary metric agreed before launch, the one number the team is held to, and a supporting set we report alongside it. The primary metric is highlighted below.
Your pipeline data stays in your system. If you don’t have a stack yet, we recommend one and stand it up under your accounts, not ours.
Predictive, progressive, preview and manual modes with compliance-safe pacing, abandon-rate monitoring, answering-machine detection, local presence and DID reputation management.
We operate in the platform you already run, or stand one up. Omnichannel routing so voice, chat, email and SMS land in one queue with one interaction history.
Agents work inside your CRM. Dispositions, notes, recordings and next steps written back in real time, so your reporting and ours are the same reporting.
Speech and text analytics across a minimum of 85% of contact volume: objection frequency, talk ratio, script adherence, compliance phrase detection and sentiment, feeding the weekly playbook revision.
Real-time next-best-action, live rebuttal surfacing and compliance prompts on screen while the agent is still on the call, so coaching happens during the conversation, not after it.
Lead scoring and list prioritisation, tier-0 qualification and callback capture, automated dispositioning and CRM write-back, and AI-drafted follow-up email and SMS reviewed by the rep before it sends.
Traditional QA scores a handful of calls per agent per month and calls it quality management. We put AI analysis across a minimum of 85% of contacts, then human calibration on the sample that matters, the outliers, the disputes and the deals that fell out.
We write the script around your product and your buyers. What stays the same across every engagement is the operator running it, which is why the model travels across industries that look nothing like each other.
DTC brands, multi-channel retailers, marketplace sellers
Carriers, UCaaS providers, resellers, broadband operators
Streaming, publishing, ticketing, studios, game operators
Provider groups, suppliers, payers, digital health vendors
Brokers, carriers, lenders, wealth and fintech
B2B software, platforms, MSPs, hardware vendors
ISOs, acquirers, processors, payfacs
OTAs, operators, hotel groups, cruise and tour
Contractors, dealer groups, installers, franchise networks
Partner-led firms, agencies, logistics, industrial suppliers
Not on the list? The operating model above does not change with the vertical. If your buyers can be reached on a phone, a chat window or an inbox, we can build the floor. Bring us the offer and the objections and we’ll tell you honestly whether we’re the right team.
Telesales is a regulated activity, and a vendor that treats compliance as a footnote is a liability on your balance sheet. Compliance is scored on the call, not promised on a slide.
| Standard | Status | Notes |
|---|---|---|
| HIPAA / BAA | Executed per client | Signed before any PHI is handled |
| Philippine Data Privacy Act | Registered | Manila delivery site, DPO appointed |
| Client security review | On request | We complete your vendor questionnaire and site audit |
We list what we hold today. If a standard or certification matters to your procurement team, ask on the first call and we’ll tell you exactly where we stand.
If your compliance team has questions, bring them to the call. They are the ones we answer best.
The leadership works your hours and your market. The floor is built and run to the standard of a global BPO, because that is where our leadership comes from.
Pricing is set per engagement, because a renewals desk and a cold outbound program are not the same job and shouldn’t carry the same rate card.
A dedicated agent at a monthly or hourly rate, with leadership, coaching, QA and workforce management included rather than billed on top.
Best when volume is steady and you want cost certaintyDedicated agents for a single program, or pooled capacity across a shared queue for lower-volume and after-hours coverage. Part-time and seasonal available.
Best for overflow, after-hours and pilot volumesYou pay for leads or meetings that clear the qualification bar you set during ramp, audited against recordings so the bar means the same thing on both sides.
Best for outbound where the outcome is easy to defineA fixed fee per completed, verified sale, with fallout and cancellations netted out so you pay for revenue that stays sold.
Best for high-volume acquisition with a clean sale definitionA reduced seat rate with a performance component tied to the metric we agreed the team is held to. Floor for us, leverage for you.
Best when you want us leaning into the same numberOur fee tracks the revenue the team produces, the way our engineering side takes basis points. Requires clean attribution and shared reporting.
Best when you want us fully exposed to your numberYou should not have to sign a twelve-month contract to find out whether an outsourced floor works for your offer. Run a pod, agree the bar before we start, and decide with real numbers in front of you.
We don’t publish rates. The right shape depends on your offer, your channels and your volume.
A call center sells you seats and measures dials. We sell you a sales leader and measure conversion. Every engagement runs under someone who has built and run inbound and outbound floors, and the scripts, coaching, QA, workforce management and reporting are part of the engagement rather than add-ons you buy later.
Some will, and we’d rather you test it than take our word for it. Agents are certified before they reach your customers, and every call is recorded. Ask for call samples on the first conversation, and listen to live calls during the pilot. If the buyers on your list will only buy from a domestic voice, we’ll tell you that instead of selling you a floor that won’t work.
Both. Live chat sales, email cadences, SMS, social and marketplace messaging, and back-office sales support all run as programs in their own right, and blended into voice programs where the buyer moves between channels. Same playbook, same QA rubric, same weekly report across all of them.
Retail and e-commerce, telecom and VOIP, media and entertainment, healthcare, financial services and insurance, SaaS and technology, payments, travel, home services and B2B professional services. The playbook adapts to your product and your buyers. The management layer is what stays the same, and it is the part that travels.
One 10-seat pod on a 120-day pilot is the usual starting point, and we add capacity in the same increment. Smaller than that and there isn’t enough volume to tell signal from noise, which serves neither of us.
Typically three to five weeks from signature to first live contact, driven mostly by systems access, compliance review and how much playbook work your offer needs. We won’t shorten it by putting uncertified agents in front of your customers.
A named sales leader who has built and scaled inbound and outbound floors, working American hours. You meet them on the first call, they write your playbook, and they are on your weekly review. You are not handed to an account manager after signing.
Contacts are recorded, with a minimum of 85% analyzed by AI, then scored against a rubric we build with you during ramp. Coaches review scores daily, run one-on-ones weekly, and change the script when the data says an opener or rebuttal is losing. We calibrate with your team so a score means the same thing on both sides, and you can open any call behind any number we report.
Every list is scrubbed against federal, state and internal DNC plus litigator files before it loads. Consent status, calling windows and frequency caps are enforced in the dialer, not left to the agent. Disclosure language is a pass/fail criterion on the scorecard, and consent records are timestamped and retained. For regulated products we run recorded verification or TPV.
Yours. We work inside your CRM and dialer so your pipeline data stays in your system and stays yours. If you don’t have a stack yet, we recommend one and set it up under your accounts, not ours, so if you bring the floor in-house later, nothing has to be migrated.
Per engagement, in one of six shapes: per FTE or hour, dedicated or shared, per qualified lead or meeting, per sale, base plus performance, or revenue share. We don’t publish rates because the right shape depends on your offer, your channels and your volume. We’ll tell you which one fits on the first call.
You do, all three. Leads and CRM data live in your system throughout. The scripts, rebuttals, cadences and QA rubric are written for your offer and they are yours, if you bring the floor in-house later, you take the playbook with you. We don’t resell your data or work your competitors’ lists off the back of it.
We also build the payments products these teams sell, hosted forms, invoicing, boarding and ledgers for Top-10 US processors. Same bench of senior operators, different discipline.
Bring your current motion, inbound, outbound, or the channels you’ve never staffed. We’ll show you where it leaks, what a managed team would change, and exactly how we’d be paid for it. 20 minutes, with a sales leader, no prep required.
OutsideHire runs two practices: payments engineering, and operator-led sales teams. Same bench of senior operators, same principle, you hire the person who has done it, not the seat underneath them.